Everything merchants and agencies ask us about Toldby. Missing something? See pricing or the Delighted migration guide.
Toldby is a post-purchase survey app for Shopify stores — attribution (“how did you hear about us”), NPS, and open-text feedback with AI-summarized insights, flat pricing, and every integration on every plan.
Not yet — we're launching soon. Join the early-access list and we'll email you the day the listing is live, with flat pricing locked in from day one.
Toldby is built on Shopify's Checkout UI Extensions, so surveys render natively on your Thank You and Order Status pages. No theme edits, no code, and no scripts injected into your storefront.
Attribution (“how did you hear about us”), NPS, CSAT, multiple choice, and open text — with 20+ ready-made templates so your first survey is live in minutes.
It reads your open-text answers and summarizes them into themes and sentiment, so a thousand replies become five things to act on. Pro plans also get a weekly digest of what changed.
The free plan includes 300 responses a month, all question types, all templates, and every integration. Pro is a flat $39/mo for unlimited responses, AI insights, and the agency multi-store console. That's the whole model — see the pricing page.
All of them — Klaviyo, Shopify Flow, Google Sheets, Slack, GA4, and Zapier. We never gate an integration behind a paid tier, on any plan.
No. Toldby is never metered by order volume or response count on Pro — it stays a flat $39/mo no matter how fast you grow, and we will never reprice you mid-subscription.
One login, every client store. A single Pro subscription covers the multi-store console, and because integrations are never gated, every client store gets every integration.
Yes. Toldby ships a one-click Delighted-style NPS template and CSV import, so your NPS trendline continues instead of restarting from zero. The same import path works for exports from other tools.
You do. Your customers' answers belong to your store — export them any time, and we never sell or share response data. Deletion requests are honored through Shopify's GDPR webhooks.
No. Surveys run on Shopify-hosted checkout pages through Checkout UI Extensions rather than scripts added to your theme, so your storefront carries no extra script weight.
Toldby launches soon on the Shopify App Store. Join the early-access list and reply to any email — a founder reads every one.